Heart of Wellness

I love my doctor, but I don't love Heart of Wellness. My explanation is this: 1) I don't appreciate that I have to hold my credit card with them or be charged a $20 fee for processing a claim. 2) You must sign up for a "membership" at $100 a year (single). I continually get emails for classes I can sign up for etc, the holistic approach. Okay, I get it, but I don't want to join classes, don't feel it is necessary for my particular goals and do not have the time to devote to attending classes 60 miles away. This all seems like a money grab in the name of natural medicine.

To say that I was disappointed with Heart of Wellness would be a severe understatement. I signed up for an initial appointment not knowing if I would want to make additional appointments. Yet, I was required to sign up for a membership (which I had to cancel later). I was under the impression that I signed up for a "standard" initial visit. However, I ended up getting billed for the "longer" (more expensive) initial visit. The naturopath that I saw was completely unfamiliar with the reason for my visit. I had to wait roughly 15 minutes for the naturopath to read through everything that I wrote (in great detail) in advance of the visit. This is on top of the fact that we started late - likely because the same thing happened with the prior patient. The entire reason why I went to a naturopath in the first place was to avoid this type of behavior from doctors. I was excited by the prospect that a doctor would read the file beforehand, listen, and offer meaningful advice. That is not what happened. As I was checking out, I was asked if I wanted to pay in cash or use insurance. I was under the impression that my insurance was accepted because Heart of Wellness is listed as an "in network" provider on the insurance website. I handed the receptionist my insurance card and there was no indication that they did not accept it - until I received a giant bill today. If I'd known that, I would have paid on the spot to receive the discount. In the end, the visit was extended due to their ineptitude, I received substandard care, I had to set a reminder to cancel the "subscription", and I was billed an inflated price. I wouldn't recommend this place to anyone.

I met with dietician/nutritionist Laura Woodworth on 6/27, she was so caring & helpful giving good advice as to how I need to add incorporate protein into my diet and gave me handouts explaining how I could could achieve this.Since I have tendency to dehydrate sometimes, she also gave me suggestions to electrolytes packets which. can be added to your water containers . It was very helpful on giving me "Optimize your Brain" handout, that reading explains how protein is so vital to brain health. I'm now trying to keep diary of what I eat daily. I truly appreciate the care she gave me and being totally there for me as a person, she had a great sense of humor which made me relaxed too.

So far my experiences have all been amazing here! Mary has been extra amazing!!!!! I had a Pap with her and I have never been treated with so much care and respect at a pap appointment before. She was very gentle, caring, took the time to explain things. Zero judgment! So much care! I, as a plus size women, felt so so cared for. Highly recommend! Glad I found her.

I completely agree with the review below with Dr. Kent leaving the practice and zero follow up from the front desk and billing. I needed to have a prescription refilled and followed the typical procedure via my pharmacy. After 48 hours no one from Heart of Wellness had returned the pharmacy's request and I ran out of medication. I called the day filling the prescription initially to find out that Dr. Kent was gone but they would get the refill request completed. Now two days later, calling the front desk again they realized that no one had picked up the request and routed me to a coordinator. This coordinator's line went straight to voicemail. Now I'm going into the weekend with no medication. Calling back the front desk said there was nothing they could do and to call back Monday. ... and billing is ridiculous there. I'll leave it at that. Keep your receipts from in-person payments. I dont leave reviews often, but this experience was not good.

Everyone at this clinic is absolutely helpful. I brought my daughter in, who is 3, and had no issues at all. Everyone tried to make her and me feel as comfortable as possible, rescheduling was so easy, and the woman working in the lab was absolutely spectacular! She was very calm and gave my daughter the very best experience for a blood draw. Our doctor, Dr. Wilhelm, is thorough, easygoing, inquisitive, and really allows us to communicate our needs without feeling pressured one way or another on anything. I’m so glad we found this clinic. Our whole family is now established here. We love Heart of Wellness!